Privacy Policy


 

Last Updated: 7 August 2026
 

1. Introduction

MyTrade247 is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or services, you agree to the collection and use of your information as described in this Privacy Policy.
 

2. Who We Are

MyTrade247 is a trading name operated by TVGL Limited.

Company Registration Number: 10437180

VAT Registration Number: GB270133734

Registered Office:

40–41 Beresford Way
Chesterfield
S41 9FG
United Kingdom

Email: info@mytrade247.co.uk
 

3. Information We Collect

We may collect the following information:

• Your name

• Telephone number

• Email address

• Property address

• Billing address

• Details about the work you require

• Booking information

• Payment information (payments are processed securely and we do not store your full card details)

• Communications between you and MyTrade247

• Website usage information collected through cookies and analytics
   

4. How We Use Your Information

We use your personal information to:

• Respond to enquiries.

• Arrange engineer appointments.

• Provide quotations.

• Carry out requested services.

• Process payments.

• Send invoices and service updates.

• Improve our website and services.

• Meet our legal and regulatory obligations.

• Prevent fraud and protect our business.

We will only use your information where we have a lawful basis to do so.
 

5. Lawful Basis for Processing

We process personal information because:

• It is necessary to fulfil our contract with you.

• We have a legitimate business interest.

• We are required to comply with legal obligations.

• You have given consent where required.
   

6. Sharing Your Information

We may share your information with trusted third parties where necessary to provide our services, including:

• Our employed engineers.

• Approved subcontractors.

• Payment processing providers.

• Booking and scheduling software.

• IT service providers.

• Professional advisers.

• Regulatory or law enforcement authorities where required by law.

We never sell your personal information to third parties.
 

7. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

Although we work hard to keep your data secure, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
 

8. How Long We Keep Your Information

We retain personal information only for as long as necessary to:

• Provide our services.

• Meet legal and accounting obligations.

• Resolve disputes.

• Enforce our agreements.

Where information is no longer required, it will be securely deleted or anonymised.
 

9. Your Rights

Under UK data protection law you have the right to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of your personal information where applicable.

• Restrict or object to certain processing.

• Request a copy of your personal data.

• Withdraw consent where processing relies on consent.

• Lodge a complaint with the Information Commissioner's Office (ICO).

10. Cookies
Our website uses cookies to improve your browsing experience, analyse website traffic and help our website function correctly.

You can manage your cookie preferences through your browser settings or our website's cookie banner.

For more information, please see our Cookie Policy.
 

11. Third-Party Services
Our website may use third-party providers including website hosting, booking systems, analytics providers and payment processors.

These providers process personal information only where necessary to deliver their services and are required to comply with applicable data protection laws.
 

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website and the "Last Updated" date will be revised accordingly.
 

13. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us:

MyTrade247

40–41 Beresford Way
Chesterfield
S41 9FG

Email: info@mytrade247.co.uk

If you remain dissatisfied, you have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent authority for data protection.